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Home > Guarantee & Policies > Shipping

Shipping & Return Policy

Please note: Nisim.ca can only process Canadian orders. Please use www.Nisim.com to place orders for addresses in the United States or International destinations.

All hair care products manufactured by Nisim® International are covered by an unconditional money back guarantee. There is no time limit on our guarantee, but we do limit the number of bottles you can receive a refund for (see chart below). If you are not satisfied with any of the products we manufacture for any reason contact us for a full refund including your original shipping charges.

Please note, this guarantee is applicable to your purchase of any hair product directly manufactured by Nisim International. It does not cover items like epilators and shavers made by a third party. These items are covered by the manufactures warranty. Personal items that have been used can not be returned under any condition unless they have a mechanical defect. Please also note that if you purchase our products elsewhere you should find out what the vendors guarantee is.

Please also note that if you purchase our products elsewhere you should find out what the vendors guarantee is. We will not accept products back that were bought at another location.
Please contact customer support at 1-800-656-4746 or +1-905-532-0773 to arrange your return.

No weekend deliveries. Orders received after 12:00 pm EST will be shipped the following business day, and orders placed after 12:00 pm EST on Thursday will be shipped on Monday. (or the next business day if Monday is a holiday)

UPS Cannot deliver to PO Box. if you have a PO box address please select $5 standard shipping or free shipping if your order is over $75.00


Product Guarantee

(Bottle limits vary depending on the product)

Product

Guarantee Limit

NewHair Biofactors Shampoo

1 (240ml) bottle or 1 (Litre) bottle

NewHair Biofactors Conditioner

1 (240ml) bottle

Hair and Scalp Extract

4 (240ml) bottles

FAST Shampoo

2 (360ml) bottles or 1 (litre) bottle

FAST Conditioner

2 (360ml) bottles or 1 (litre) bottle

Hair Conditioning Masque

1 (200ml) bottle

Kalo Post Epilating Lotion

1 (60ml) bottle

Kalo Post Epilating Spray

1 (120ml) bottle

Kalo Ingrown Hair Treatment

1 (120ml) bottle

Kerte Styling Spray

1 (150ml) bottle

Kerte Styling Gel

1 (180ml) bottle

Clinical Strength Body Wash

1 (240ml) bottle

Clinical Strength Body Lotion

1 (240ml) bottle

Dermylex Supplements

1 bottle (60 tablets)

$5 Flat Rate Shipping - Canada *

A $5 flat rate shipping option is available for orders sent within Canada. Orders will be sent by standard ground shipping. All orders are shipped out from Vaughan, Ontario. Actual shipping time will vary from 1 to 7 days depending on your location.

Free Shipping on $75 Orders*

Nisim International offers free shipping on all orders equal to or greater than $75 delivered to anywhere in Canada. Once you select one or more items that total $75 before taxes, you will notice the first shipping option available will read "Free Shipping (7 Day Ground)". Leave this option selected when checking out to receive free shipping. All orders are shipped out from Vaughan, Ontario. Actual shipping time will vary from 1 to 7 days depending on your location.

Please note: Nisim.ca can only process Canadian orders. Please use www.Nisim.com to place orders for addresses in the United States or International destinations.

*calculated before taxes and after all other discounts have been applied